Archive for the ‘shipping’ Category

Please see our “Store Page” for Current Ship Time

Tuesday, December 8th, 2015

Shipping Status Update: We ship within 1 business day

Thursday, July 18th, 2013

We will not be updating this page anymore as we have caught up and are shipping within 1 business day. SGW

(Refer to this page as we will be updating what we have currently processed on the 15th and through the end of the month that we are currently processing)

We have currently shipped orders through July 17, 2013.

Phone calls taken M-T, TH 10:00 am-5pm PST. Please email us if your questions are not answered on our website. http://sgworks.com/faqs/

***Thank you for your patience during this process.

Great News 5-27-12

Sunday, May 27th, 2012

We realize it has been very frustrating for a lot of people (for us too!) due to the fact that we have been been so slow in delivering  our stock kits. We have been working for months and months (and months!) to acquire funding for the expansion of our operations. There have been numerous times during this period where the funding was “only a few weeks away”, only to find out there was an additional hoop for us to jump through.

Well, the good news is, we are excited to say that we now have acquired the funding that we needed. This past week we have already doubled our work force with plans to quadruple it again within the next week or two.  As you know, we can’t hire people already trained in our operations and the functions that need to be performed. It will take several weeks to get them up to speed to the point where we are able to post a new ship schedule. However, since we are past the glut of orders placed in December 2010, you will see  a decrease in the time it takes to go through each succeeding month. We encourage you to continue to check the Shipping Status Update on the right hand side of our web page under Latest News.

Also this latest funding will allow us to begin on the prototyping of several products we have had in the works.

We are very thankful for all of our customer’s that placed orders for stocks and have been so patient as we have struggled through this learning process.

Shipping Update 6-26-11

Monday, June 27th, 2011

We are receiving a lot of emails from people who mistakenly believe we have stopped shipping.  WE ARE STILL SHIPPING.  The last week of July saw a very heavy volume of sales and the first week of August was even heavier. We expect to be through orders placed on August 4, 2010 within the next week. After which, we will begin working on orders placed on the 5th.

For the record, we are running behind where we thought we would be by this time regarding shipping. Over the past week or so we have meticulously gone through our records and have created a “to be shipped chart”. This chart represents our best calculations. The chart follows:

Orders placed through: Should ship on or before:

8/31/10                                                                                      8/15/11

10/31/10                                                                                   8/22/11

11/31/10                                                                                   8/29/11

12/31/10                                                                                       9/5/11

2/28/11                                                                                    9/12/11

3/31/11                                                                                    9/19/11

5/31/11                                                                                     9/26/11

6/31/11                                                                                   10/10/11

If your month is not listed, it is because order volume for that month was low and processing will go quicker.

If everything goes according to plan, we should be completely caught up with current orders sometime in October. We expect to begin advertising a few weeks before that time as well as begin filling orders for our distributors.

On another note, the rumor of sgworks.com domain being up for sale is absolutely, positively false. The report we received from Go Daddy explained the domain name was part of an auction list that had never been cancelled after we purchased it in 2009. David Reedy, our webmaster, of drdezign.com still has both of his numbers operational and appreciates the advertising he has received. J

Finally, we understand how frustrating it is to email and call a company and receive no response. We have be getting so many calls and emails and have found it is much faster for us to respond to phone calls with an email, which is what we are doing.  Still, we have a ways to go before getting caught up with all of the phone calls and emails that have been coming in the last couple of weeks. Please bear with us, it may take a little bit but we will eventually respond to your inquiry. Thanks for your patience.

Production Status for Upper Hand Guard

Sunday, February 27th, 2011

We got the latest news from our manufacturer today regarding the Upper Hand Guard modification. They are into the last of 3 phases needed to accomplish the modification. The first of which was to weld up the areas that are to become the expanded ventilation slots. The second, machine the welded up areas to the proper depth. The final phase is to cut the final width/height dimensions with a EDM machine. The EDM machine cutting is going a little slower than they anticipated due to the hardness of the steel.

The latest time estimates is as follows: 3-4 days cutting for each side, and 1-2 days for the hand finish work and heavy sand blasting. We are already 1 day into the first side as of 1-18-11. As soon as this work is done it takes a half a day to put the tooling in the machine and prep to run.

In our last post we wrote the date for possible completion, based on everything working out, to be on the 10th, however, as some of you have figured out, we meant the 17th. As you all know, production dates always work out perfectly on paper; one of our manufacturer’s machines broke down and our project was temporarily put on hold. We wish we had more control over these things.

To clear up any possible confusion regarding the Hand Guard modification, we did not build an additional tool for this hand guard. We modified our existing tool, which is a permanent change. We believe that the Upper Hand Guard modification makes the stock not only more effective, but aesthetically better.

Lastly, we would like to let everyone know that while we have not been shipping for lack of Upper Hand Guards, we have been preparing the other components of the stock. We have quite a stock  pile of finished parts (it takes roughly 3 hours for us to process each kit) which will enable us to  rapidly ship out a large number of stock kits once shipping resumes.

Once we resume shipping, the best way for you to know when you will receive your stock kit is to watch the right hand side of our Home page under “Latest News”: Shipping Status Update. (We will send you a tracking number once we process your order.) Shipping will clip along but slow down due to a high order volume during the first week of August 2010, and the last week of December 2010. You can call (we prefer email as we are a small family run business) if you do not know your order date. Feel free to email or call if your questions are not answered in our FAQ’s or “Latest News” posts. Thank you.

Update: 2-3-11

We were very disappointed to find out that our manufacturer is running around 2 weeks behind their “best case” projections for completing the mod. This modification requires precision electrodes to be made for the EDM machine. The actual cutting process is taking longer than what they anticipated. As of right now, one side of the tool is completed. After having a heart to heart with the owner, he has assured us that worse case the mod will be done in two weeks. We have literally hundreds of kits ready to go out once we receive the Upper Hand Guards. You will see quick progress on the right hand side of our home page under “Latest News”-Shipping Status Update (with the exception of the 1st week in August just before our pre-sale ended).

2-12-11

We heard from our manufacturer that the tool modification is to be completed by this Tuesday 2-15-11. We expect our tooling to be loaded and test run that same week. Right now they are checking on their presently running jobs for the first machine they can use to do our test run. As soon as they have that information we will pass that on.

2-13-11

We found out Tues. (2-15-11) that on Monday afternoon, while half way through the EDM cutting on the 2nd side, the electrode somehow shifted and cut  a portion too deep. Tuesday morning our manufacturer had to run the tooling back to the welder to build out the small portion that was cut too deep. The welder said he would likely have the work done by this Thursday (2-17-11) and our manufacturer would pick it up Friday morning. Worst case it would be done Friday and our manufacturer will pick it up Monday morning. The tool maker already has the last two electrodes made. He says once he gets the tooling back he would only need about 2 days to finish cutting and the little bit of hand work that will need to be done. We are very disappointed with this news but makes us all the more excited for the day we can get back to shipping the stock kits out again.

2-21-11

The tool was picked up from the welders this morning and our manufacturer began the cutting process. They are expecting be finished this Wednesday. It will take 1/2 a day set the tooling up in their machine and they will do a test run once the material is to temperature. After a successful test run they will set up for the actual run. We will keep you posted.

2-25-11

Our manufacturer is currently finishing up the last little bit of hand work on our tool! They will load up our tool in their machine tonight and will run our order tomorrow morning (a 6-7 hour job). They will drop it by our warehouse tomorrow afternoon on 2-26-11.

2-27-11

We now have the upper Hand Guards in our possession! Shipping resumes according to order date tomorrow. You can follow our progress on the right hand side of our home page under “Latest News” – Shipping Status Update. We will update the shipping status as we complete shipping through the 15th and the end of each month. Please contact us regarding shipping ONLY if you do not remember your order date so we can concentrate our efforts on shipping. Thank you!